Refund policy

RETURNS POLICY

Changed your mind? No problem. You can return an item within 30 days of delivery for an exchange or a full refund, as long as it is unused, unopened and in its original packaging and condition, with proof of purchase. For hygiene reasons, we can't accept change-of-mind returns on skincare, cosmetics or supplements that have been opened or used.

How to return

1. Email hello@daeda.co with your order number and the item(s) you'd like to return or exchange.
2. Send your parcel to the address below with your order number and full name clearly marked. If you'd like an exchange, include a note of the product you'd like instead.

Daeda
69A View Road
Henderson
Auckland 0612
New Zealand

Return postage for change-of-mind returns is at your cost. We recommend a tracked service, as we can't be responsible for parcels lost in transit. Once we've received and checked your return, we'll send your exchange or issue a refund to your original payment method.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or incorrect, please email hello@daeda.co with your order number and a photo, and we'll put it right. This doesn't affect your rights under the Consumer Guarantees Act, and we'll cover return postage for faulty items.

CANCELLATIONS

Need to cancel? Email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. Once dispatched, it can be returned under the policy above.